EMERGENCY CONTACTS
EMERGENCY NUMBERS:
🚨FIRE STATION: For fires, floods, disasters and life-threatening incidents:
Emergency services: tel:+27123586300 / tel:+27123586400 / tel:107
Dial 107 (toll-free from landlines and mobile)
FIRE & EMERGENCY MEDICAL
Tel: 10177 / tel:+27123582124 / tel:+27123106200
🚓 TMPD (TSHWANE METRO POLICE)
tel:+2712 358 7095 / tel:+2712 3587096 / tel:+2712 3584445
👮♂️ Wierdabrug SAPS
tel:+27126544031
🍃 Environmental Health: for health hazards.
Contact 012 358 4656 or 012 358 2111 (after hours)
REPORTING TO:
(COT) CITY OF TSHWANE CONTACTS
REPORTING:
Customer Care
customercare@tshwane.gov.za or call tel:+27123589999 (080 111 1556).
“I Want to Report”
- 📄check your account balance
- 💧Report water leaks
- 💩 Report sewer leaks
- 🕳️Report potholes
- 🛑Report road markings
- 🚦Report traffic lights
- 💡Report street lights
- 🌴Report tree pruning & grass cutting, and much more:
residents can use this link:
https://www.e-tshwane.co.za/eTshwane/lodge-query or navigate from our homepage: www.tshwane.gov.za
📲The “I Want to Report” portal has also been made available to residents via WhatsApp. Send “Hi” to 087 153 1001 on WhatsApp
⚡️Energy and electricity queries you can SMS the word “POWER” and your account number to tel:+27826120333 or tel:44676, send an email to electricity@tshwane.gov.za or Alternatively use the following link to report your power outage online: https://powerfailure.tshwane.gov.za/Tshwanesms/NewCall
🧭 meter readings Query
meterrecords@tshwane.gov.za
🌊 Bad water quality drinkingwater@tshwane.gov.za
🍃 Environmental health complaints (noise/water/air/ground pollution), send an email with the full street address and nature of complaint to: cehonestop@tshwane.gov.za
🧾 Logon to www.e-tshwane.co.za to view your account, capture readings, make
payments and log service requests.
🔋 Reconnecting services and unblocking prepaid meters: send an email to: reconnect@tshwane.gov.za
creditcontrol@tshwane.gov.za
Proof of full payment must be attached
⚒️ For all e-tshwane related queries send an email to Support@e-tshwane.co.za or logon to www.e-tshwane.co.za
Fraud and Corruption:
Suspicious activities involving municipal staff or city planning scams can be reported to the Anti-fraud Hotline at 080 874 9263
REPORTING:
MUNICIPAL WHATSAPP 
E-Tshwane: https://wa.me/+27871531001
E-mail: customercare@tshwane.gov.za
FIRE & EMERGENCY MEDICAL
Tel: 10177 / tel:+27123582124 / tel:+27123106200
ELECTRICITY
Electricity-related complaints:
External: tel:+27123589999 or tel:+27123582111
Toll free: tel:0801111556 Power failures: tel:+27123582111 / tel:+27123589999 /
SMS the word “power” followed by your account number to: tel:+27826120333 / tel:44676 / or visit
https://powerfailure.tshwane.gov.za/Tshwanesms/NewCall Meter readings:
Email to: meterrecords@tshwane.gov.za
Fax to: tel:+27123596888,
five days before billing date only.
tel:+27123589999:
choose option 2 and then option 4
WATER & WASTE
Stormwater drainage & pothole repairs
tel:+27123580614 or pothole@tshwane.gov.za To report water leaks
Waterleaks@tshwane.gov.za SEWER BLOCKAGES
tel:+27123589999
sewerblockages@tshwane.gov.za Reporting of water problems:
tel:+27123582111 / tel:+27123589999 Waste management complaints:
tel:+27123580577 / tel:+27123580579 Domestic bin complaints:
tel:+27123581317 After-hours sewerage complaints:
tel:+270800004135 Water quality
drinkingwater@tshwane.gov.za
TRAFFIC & ROADS
Metro Police Accidents Reports
tel:+27123587244 / tel:+27123587114Faulty traffic lights
trafficsignalfaults@tshwane.gov.zaFaulty street lights
tel:0801111556 / tel:+27123589999 /
tel:+27123582540 / tel:+27123582541
E-mail: streetlights@tshwane.gov.zaPotholes
tel:+27123580614
potholes@tshwane.gov.zaTraffic Fines Info:
tel:+27123587154 / tel:+27123587157 / tel:+27123587089 / tel:+27123587089 Tshwane Bus Services:
tel:+27123580443 / tel:+27123580231
To report a by-law infringement in the City of Tshwane
Residents should contact the By-law Enforcement Centre (BEC). You can lodge a report anonymously, but providing contact details allows the city to give you feedback within 21 days.
City of Tshwane
Primary Contact Details
Phone: 012 358 0070
Toll-Free: 080 111 1556 (Select Option 1, then Option 3)
Email: bylawenforcementcenter@tshwane.gov.za or bec@tshwane.gov.za
Physical Address: By-law Enforcement Centre, Tshwane Metropolitan Police Headquarters, cnr DF Malan Drive and Church Street, Pretoria West.
Specialised Reporting Channels
Depending on the nature of the infringement, you may also reach out to these specific departments:
Tshwane Metro Police (TMPD): For urgent by-law incidents, accidents, or criminal activities, call 012 358 7095 or 012 358 7096 (available 24 hours).
Noise Complaints: Contact Environmental Health Services at 012 358 4656. For after-hours noise issues, call 012 358 2111.
Illegal Dumping: Report immediately to the TMPD at 012 358 7095/7096.
Illegal Outdoor Advertising: Send details (including area and suburb) to outdooradvertisingcomplaints@tshwane.gov.za.
Building or Land Use Contraventions: Contact the Development Compliance Section at 012 358 8761 for illegal businesses or building violations.
Infrastructure Vandalism: Report suspicious behaviour around substations or traffic lights to the TMPD at 012 358 1550.
Online and Mobile Reporting
e-Tshwane Portal: Registered users can lodge and track complaints via the official e-Tshwane website.
WhatsApp: Send “Hi” to 087 153 1001 to access the “I Want to Report” portal for various municipal service requests.
WASTE BIN REPLACEMENT
Residents must apply through the City’s Waste Management Division. Submit a completed application form, your ID, and municipal account details at a local walk-in center/depot or email the request to wastemanagement@tshwane.gov.za. Damaged bins are often replaced, while stolen bins may require an affidavit.
Application Process for Replacement Bins:
- Method 1: Email: Send requests to wastemanagement@tshwane.gov.za.
- Method 2: Walk-in: Visit a local municipal depot or customer care center to fill in a form.
Required Documentation: ID Document and a copy of your Municipal Account. - Process: The delivery team will contact you for delivery, at which point the old/broken bin is collected.
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